Email Madness
Keeping it under control We need to consider how and why we are using e-mail. Whilst it can be an effective communication method if used well, used poorly, it wastes a lot of unnecessary time. Think before you write, not when you write – Remember that a face-to-face conversation is the best form of communication. If that’s not possible, use email to set up a telephone call and use email as a record of agreed outcomes. What can be discussed in minutes often takes hours in the creation and transmission of a series of emails between two parties. Don’t confuse Important and Urgent – When sending an email that requires action by a specific time, consider including this in the…