The No Complaining Rule – phase 1
This article is 1/2. Click here for the second article. … Negativity affects the morale, performance and productivity of our teams. Complaining and negativity are a kind of cancer in an organisation. It grows hidden beneath the surface, if not caught it eventually spreads. According to author Jon Gordon there are two main reasons why people complain: (1) because they were fearful and helpless and (2) because it has become a habit. An effective strategy for addressing negativity and overcoming this habit is to introduce the no complaining rule. The aim of this strategy is not to eliminate all complaining, just mindless, chronic complaining. An even greater goal is to turn justified complaints into positive solutions. Every complaint represents an…