The 3 Metre Rule
Interactions with parents can add to stress levels in schools. Being proactive by establishing a positive relationship before any issues arise is obviously beneficial. There’s a school I know (it shall remain anonymous to protect the names of the innocent!) that doesn’t leave anything to chance. The teachers and other staff use the 3 metre rule, a great customer service process to make sure parents feel comfortable at the school. Whenever a staff member comes within 3 metres of a parent at school, they greet them and enquire if they are being seen to. “Hello Bree. Can I help you? Is someone helping you?” It’s amazing what a warm smile and simple acknowledgement can do to make you feel welcome!…